Terms and Conditions

General Terms and Conditions


  • We  will endevour to dispatch small orders the same day  subject to stock availability up-to 4-00pm
  • Next Working Day Monday-Thursday  by carrier orders must arrive by  2-30pm
  • Saturday deliverys can be arranged Tel 01454 313002 or  01179 715000).  . 
  • Delivery is charged per order and not per item.
  • All orders will be acknowledged  when they arrive and a shipping acknowlegment will also be issued when orders are shipped
  • If goods do not arrive please advise within 14 days
  • If goods are damaged on receipt please advise immediately, or within seven working days and a replacement will be sent  to you if available
  • All goods are covered by manufacturers guarantees, and will be replaced or repaired .
  • If goods received are found to be faulty a replacement will be sent
  • You must send the goods back to our contact address [specify your address]at your own cost,unless we delivered the item to you in error or the itemis damaged or defective. In those cas-es we will bear the return cost.
Software will not be exchanged once it as been opened 
  • Prices shown may be subject to change without prior notice as occasionally they change.
  • If price is different, we will consult you prior to shipment to advise and seek your approval. 
    Payment  We accept most payment methods except "American Express diners".
  • Cheque, Pal Pal, American Express,Master, Visa, Debit Cards etc including, BACS are some examples
  • Available only to RC Simulations customers..Goods must  be purchased from RCS. 
  • Help can be provided but we do make a charge for this service, Consultancy can also be provided. "Call for pricing."
  • Call  Monday to Friday from 11am- 4pm for  help on 0044 (0)117 9715000 or email us 24hrs on bob@rcsimulations.co.uk (We will usually respond with 48hrs) Monday-Friday.). It's also worth taking a look at the manufacturers websites too for FAQ's as these are also a good source of help.
  • Data Protection
  • The information that you provide will not be passed to a third party as we are aware  that your privacy is important..
  • Data provided like Name, Address etc are only used for special offers etc, and only to those who have registered for this service,